Digitail is dedicated to transforming the veterinary profession through innovative, customer-driven technology solutions. We are building a leading all-in-one operating system for animal hospitals that helps veterinarians efficiently manage client communication, patient data, medical records, schedules, and billing on a daily basis.

At the heart of everything we do is a love for pets and a profound respect for the veterinary professionals who care for them.

As an Onboarding Specialist at Digitail, you will ensure a seamless transition for our clients onto our software platform.

Your primary responsibility will be to lead the onboarding and implementation process; working closely with our clients to understand their needs, configure the software according to their requirements, and provide training and support to ensure successful adoption.

You will be a key point of contact between our clients and Digitail internal teams, contributing to overall customer satisfaction and retention.

Responsibilities:

• Collaborate with the sales team to gather client requirements and expectations during the pre-implementation phase.
• Conduct thorough discovery sessions with clients to understand their workflows, data structures, and specific needs for software implementation.
• Configure Digitail according to client specifications, ensuring a customized and tailored solution that meets their unique requirements.
• Lead the onboarding process by providing training to clients on how to effectively use the software and maximize its features and functionalities.
• Assist clients in migrating their existing data to our software platform, ensuring data integrity and accuracy.
• Troubleshoot and resolve technical issues or challenges encountered during the implementation process, escalating to the appropriate teams when necessary.
• Conduct regular check-ins and follow-ups with clients to ensure their satisfaction with the software and address any concerns or questions they may have.
• Collaborate with cross-functional teams, such as product management and engineering, to provide feedback from clients and contribute to the continuous improvement of the product.
• Communication and collaboration with the CSM team to ensure smooth handoff and transition between sales, onboarding, and post go-live success

About you!

• Proven experience in a similar role, preferably in a SaaS or software implementation environment.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and analytical skills, with the ability to identify and address issues during the implementation process.
• Demonstrated ability to work independently and manage multiple client implementations simultaneously.
• Tech focused - you adapt quickly to new technologies and learn how to use new applications & workflows
• Flexibility and adaptability to work in a dynamic, fast-paced environment with changing priorities.

Nice to have:

• Strong understanding of veterinary clinic operations and workflows
• Proficiency in configuring and implementing software solutions, preferably in the veterinary or healthcare industry.

We are a remote first Global team with many cultures that have the customer at the heart of everything we do.

You don't need to have a pet, but full disclaimer - we talk about animals A LOT!

This opportunity offers a competitive salary, healthcare and pension contributions. Alongside share options in the business!

If you don't hear back from us in 10 working days, we thank you for your time, however won't be progressing your CV at this time.