Digitail is dedicated to transforming the veterinary profession through innovative, customer-driven technology solutions. We are building a leading all-in-one operating system for animal hospitals that helps veterinarians on a daily basis to efficiently manage client communication, patient data, medical records, schedules, and billing.

At the heart of everything we do is a love for pets and a profound respect for the veterinary professionals who care for them. Our mission is not just to support these tireless individuals but also to ensure that they have the best tools at their disposal to deliver outstanding care to their patients.

As a Senior Onboarding Specialist at Digitail, you will play a key role managing seamless and engaging onboarding experience for our clients onto our platform.

Your primary responsibility will be to lead the onboarding and implementation process; work closely with our clients to understand their needs, manage their requirements, and provide training and support to ensure successful adoption and engagement to the software.

What you will do:

• Lead the onboarding process by building automation across client workflows and driving new ways of optimising the onboarding workflows deployed.
• Partner with the sales team to gather client requirements and expectations during the pre-implementation phase.
• Conduct creative yet thorough discovery sessions with clients to understand their workflows, data and specific needs for software implementation.
• Configure Digitail workflows: ensuring a customized and tailored solution that meets their unique requirements.
• Build effective change management frameworks for clients, supporting their data migration needs and partnering with our Data team to ensure data integrity and quality is maintained.
• Troubleshoot and resolve technical issues during the implementation process, escalating to the appropriate teams when necessary.
• Collaborate with cross-functional teams, such as product management and engineering, to provide feedback from clients and contribute to the continuous improvement of the product.
• Build insights and feedback data with the Customer Success team to ensure smooth handoff and transition between sales, onboarding, and post go-live success

About you:

• Proven experience in a Senior Implementation/Workflow consultant role within the veterinary or healthcare industry
• Strong understanding of System (SAAS, CRM, PIMS) operations and workflows
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients
• Strong problem-solving and analytical skills, with the ability to identify and address issues during the implementation process
• Experience automating the onboarding journey (Tooling for training, communications, anything that supports automation for the customer!)
• Familiarity with project management methodologies and tools to effectively manage implementation timelines and deliverables
• Adaptability to work in a dynamic, fast-paced environment with changing priorities
• Data fluent - you collate and format data to back understand customer engagement and look to improve onboarding in a data centric way

Nice to have

• Previous onboarding experience with a SaaS product

Working with us:

We are a remote first Global team with many cultures that have the customer at the heart of everything we do.

You don't need to have a pet, but full disclaimer - we talk about animals A LOT!

We are looking to grow our benefits as we grow. This opportunity offers a competitive salary, healthcare and pension contributions. Alongside share options in the business!