Responsibilities

• As a Customer Support Executive, you will be the first point of call for our customers on any product related questions, or for technical support.
• You will also support keeping our Help Centre up to date, to help empower our customers’ self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.
• Another part of your role is to work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption / operations part of the customer journey. Allowing you to become familiar with customers’ specific setups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

Requirements

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a “customer first” mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.
We also believe in being “human”, so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

• Relevant experience in a customer support role
• Fluent in English, another language is a plus
• Knowledge of tools like Zendesk, Freshdesk or Intercom
• The role will be based in Vietnam, working in ICT (08:00 - 17:00)

Nice to have

• Knowledge of Photoshop and/or other Creative Cloud Applications
• Knowledge of Photo Studio Operations
• Knowledge of Ecom, Retail and/or Brand Operations
• Familiarity with RESTful APIs
• Familiar with agile ways of working
• Comfortable working with GSuite, Slack, Jira, and Hubspot.