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Senior Customer Success Manager (m/f/x)

Cello

Cello

Customer Service, Sales & Business Development
Posted on Saturday, August 5, 2023

Senior Customer Success Manager (m/f/x)

About Us

We believe the future of growth is user-led. We are on a mission to build a user-led growth platform that allows any company to turn users into their most effective growth channel. We’ve raised 3.1m€ seed funding led by top-tier investors, and we’re now looking for a Senior Customer Success Manager (m/f/x) to help us realise our committed vision.

TL;DR

🌱 Seed, GrowthTech, 20 months runway
🌎 Remote-first (+/-3 CET)
🍰 Competitive base salary + eVSOPS
🚀 Why join
Unique growth opportunity: early-stage GrowthTech start-up backed by top-tier investors like HVCapital, ByFounders, TinyVC, and operator angels from YouTube, Personio, and Workday (5.4M€ total funding)
Co-create & execute the roadmap of a product that went from inception to go-live with first customers within 8 months (Personio, Typeform, Superside etc.)
Strong momentum: paid ad prices are skyrocketing, and there is a tech downturn - SaaS companies are looking for more cost-effective sales channels
We onboard 15 new customers every single month and already have more than 300k enabled users.
Become a central part of an experienced and passionate co-founding team on our journey to a truly great company (ex-Twilio, ex-Pitch, ex-Meta etc.)
Sounds like me! Take me straight to the application form.

Your Mission

We are currently looking for a Senior Customer Success Manager (m/f/x). Your mission is to ensure our customers will be on a market-outperforming trajectory as the backbone of our own growth. It’s about enabling a fast time-to-value, helping our customers to make the most of our product and unlocking the strength of user-led growth.
You will act as a trusted advisor to our customers to ensure their success
You will guide customers through the onboarding and set them up for success
You will run data-driven growth experiments with customers to optimize conversions
You become an expert on our product to solve customers’ problems and identify opportunities for future product development
You will work closely with our product teams to ensure customer feedback is heard and shape the future of our product pipeline
You will help to define and implement the Customer Success Operating Model
You will own the entire customer lifecycle, from onboarding to engagement and renewal

About You

🛠️
We value diverse backgrounds and encourage you to apply even if you didn't follow the traditional career path. We're always looking for individuals who can bring a new perspective to the table.
Required
4 years of experience in Customer Success, Technical Account Management, or Technical Project Management in high-performance environments, ideally B2B SaaS environment
Proactive communicator with a track record of engaging with international customers at all levels including C-suite executives
Creative but structured thinker who guides customers through obstacles to create impact
Scrutinises and works through complexities using a data-informed approach; thinks ahead on potential outcomes for actions and formulates and executes on ideas in an understandable and pragmatic way
Skills and knowledge around issue tracking, agile development processes, product development tools
Engineering experience with a passion for technical solutions. Solid understanding of Python, CSS/HTML, and SDEs
Nice-to-haves
Willingness and flexibility to take over US customers
Marketing & Sales background as plus
Experience in early-stage B2B SaaS start-ups
Experience in working with highly developer-focused products
Track record of scaling CS by producing outstanding, reusable content

Benefits

❤️
In the end, it’s all about the team and our culture. Understand why we love our job and see what it’s like to work at Cello in our People Playbook. We have some compelling perks and benefits.

Apply

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