Join the planet’s most important fight

Normative is now looking for an Account Manager

Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Our Account Management team combines people skills and customer management experience to steer companies towards net zero. The Account Management function works hands-on with our customers to support them on their journey, working closely with and alongside the Climate Strategy team. The Account Manager’s responsibility is to provide strategic insight and support, as well as a commercial partnership; this includes owning the renewal, add-on and upsell conversations with customers.

What you will do at Normative to aid the transition towards net zero emissions:

• You are the trusted person for our customers, with whom you’ll build long-term relationships.

• You have an analytical and commercial mindset - you’ll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.

• You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.

• You are motivated by seeing an account grow and move towards net zero, whilst achieving a personal and team target.

• You are driven to find a win:win solution for both Normative and the customer with a collaborative approach.

• You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.

• You are proactive in customer initiatives leading to high satisfaction, retention and growth.

Experience we’re seeking:

• You have excellent communication skills in English, both written and verbal, and are able to manage stakeholders at all levels.

• You have extensive experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.

• You are able to manage multiple accounts and contacts through strong prioritization skills.

• You have extensive experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.

• You are able to demonstrate a consistent history of delivering and exceeding revenue targets.

• Salesforce proficient.

We also believe:

• You are organized and you know how to prioritize multiple tasks and projects at the same time.

• You are excited to work with customers and support them on their sustainability journey.

• You thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.

• You are able to demonstrate when you have applied a sense of urgency to numerous commercial scenarios.

• You must be able to demonstrate and talk through previous commercial wins and customer growth situations.

• You push yourself to meet and exceed goals.

Any company would say its employees are smart, capable, and fun to work with – and our employees certainly are! But we’re also driven by an unshakable sense of purpose, an urgency to act, and the motivation to devote our talents and energy to fighting the planet’s most important fight.

Location

Normative has offices in Stockholm, London and Copenhagen. For this role, you will be hired in London and work from the Bankside office (Sandbox Workspace) at least 3 days a week.

Application

We adopt a continuous selection process, so make sure to apply as soon as possible. Normative handles sensitive financial data and we will therefore conduct a background check before signing any candidate.